Learn more about Seven Serviced Apartments response to COVID-19 Safety & Preparedness
Travel Information: COVID-19 Update
We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.
The wellbeing of our guests and associates is of paramount importance.
Our Commitment to Cleanliness:
We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. On a daily basis, at our Serviced Apartments we are working to ensure that they meet the latest guidance on hygiene and cleaning. At our Serviced Apartments ’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from hand washing hygiene and cleaning product specifications to guest room and common area cleaning procedures. include:
Associate Health, Safety, and Knowledge: Hotel associates – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we’re supporting them:
- Hand Hygiene:Proper and frequent hand washing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
- On-going Training:In addition to training on housekeeping and hygiene protocols, Serviced Apartments associates are also completing enhanced COVID-19 awareness training.
Cleaning Products and Protocols: Our hotels use cleaning products and protocols which are effective against viruses,
- Guest Rooms:Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
- Common Spaces:We have increased the frequency of cleaning and disinfecting in common spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
- Back of House:In the spaces where associates work “behind the scenes,” hotels are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.
- All washrooms to be equipped with liquid soap dispenser(s) or packed soap bars
- Room linen to be changed once in two days or on request
- Face masks and gloves to be available on request for the guests
- Freshly prepared bleach solution (1% sodium hypochlorite) or phenolic disinfectants should be used to clean washbasin, furniture, and toilets Sanitized Indoors
- Temperature check of All guests at the entry point. Any guest with a Temperature above 99.1. will be refused admission and may be politely redirected to the closest medical facility.
- Sanitization of common areas (reception, elevator, lounge) every 6 hours with phenolic disinfectant.
- Record keeping of recent travel history of All guests as per government guidelines.
- Wherever the use of bleach is not suitable (metallic surfaces like door handles, security locks, keys, etc.), solutions with at least 70% alcohol should be used to wipe down such surfaces
Staff Training & Preparedness
- Social distancing to be observed at all times – Entrance, Reception area, Lobby, Elevators, etc.
- House-keeping & service staff to wear masks (3-ply) and gloves (single-use) at all times.
- Temperature check twice a day and mandatory leave for Any employee having temperature above 99.1.
- Staff training* at least twice a week on hand hygiene and respiratory etiquette.
- Social distancing includes refraining from hugging, kissing, or shaking hands with guests as well as among staff. Maintaining a distance of at least 2m (6 ft) and avoiding anyone who is coughing or sneezing.
- Hand hygiene means regularly and thoroughly cleaning hands with an alcohol-based hand rub or washing them with soap and water. Also completely refrain from touching eyes, nose, and mouth.
- Hand disinfection is indicated after exchanging objects (money, credit cards) with guests.
- Respiratory etiquette means covering mouth and nose with bent elbow or tissue when coughing or sneezing. The used tissue should be disposed of immediately in a bin with a lid.
- Kitchen staff to wear a mask (3-ply) and hair net at all times .
- Table and seating arrangement to follow Social distancing norms.
- WHO or Govt approved sanitizing agents used to disinfect and clean vegetables, meat, and all other material.
- All kitchen supplies need to be fully sanitized before entering the stores and refrigerators